Terms and Conditions

  1. All prices stated on this website are in Brunei National Dollar (BND).


  1. This website is only for Brunei Darussalam. International deliveries are not available at the moment.


  1. Full payment to be made via bank transfer (BIBD or Standard Chartered Bank) and cheque payment only. Cash payments are not accepted. 


  1. The screenshot of successful payment needs to be sent to our hotline at +673 8735715 to confirm your orders. 


  1. After an order is placed on the website, you have 24 hours to confirm your payment. We reserve the right to cancel your order if payment is not received within 24 hours from the date of placing the order. 


  1. All orders made on the website will be processed and prepared once payment is received via bank transfer.  For cheque payment, order shall be processed after a clearance period of 3-4 banking days (Monday-Friday, until 2.00PM, except Public Holiday). 


  1. All orders that have been paid and delivered are not returnable, non-exchangeable and non-refundable. Therefore, it is the responsibility of the customer to check the items they have bought and received to ensure that they have received the correct items and are in good condition. 


  1. In the event where a customer received a faulty item and wishes to exchange the faulty item, customers are required to provide the original packaging of the item and present the original receipt of payment to Shop 24seven representative, and we shall exchange with the same item. We are unable to exchange with a different item, regardless of the same amount of pricing. Please note that Antigen Rapid Test (ART) kits are NON-RETURNABLE AND NON-REFUNDABLE. 


  1. All products must be purchased directly from the website. Any booking made via our hotline or our social media platform will not be entertained. 


  1. Shop 24seven are able to deliver your items only to our designated pick-up locations stated in the website, which are: 

  1. UBD Sport Complex 

  2. RIPAS Hospital

  3. Taman Mahkota Jubli Emas (TMJE)

  4. Seal & Go, Brunei International Airport


  1. Please note that we do NOT provide home delivery service or delivery to any address that is not stated on our website at the moment, except for certain product such as rice by-products. 


  1. Customers may choose one of the four (4) locations stated for pick-up their purchase. Customers shall be notified once their items are delivered to the chosen location. 


  1. Customers shall not change the pick-up location once they have confirmed the location. Shop 24seven will not be able to relocate the purchased items to other pick-up locations once the items are delivered to the chosen location.